Your Happy House Cleaner

In a nutshell, we use our flex-schedule clients as padding to fill in the gaps in our schedules. Our employees don’t go without work and you get a sweet deal! BOOM!

We try to keep you on a certain day and time each cleaning as long as we can. You will usually get done the same week unless there is a last-minute day change. In the event that we have to book a “full pay client” on the day (or time) you are scheduled, we will ask you to move your day to another gap in our schedule.

Sometimes we’ll just need to move your day to accommodate new jobs, or last-minute schedule change requests of full-pay clients. Your flexibility is appreciated, hence the “flex schedule” discount.

Even though we aren’t making a profit on your home, you help us in much needed ways: positive online reviews, direct verbal feedback if there is a problem, and filler work for employees who need more jobs,—Eureka!--we thank you!

Our employees’ overall job satisfaction is an integral part of what makes us the company that we are and we know that happy employees produce happy clients. Win-Win!

Thank you for your flexibility. If you ever wish to be a full-pay client just let us know you no longer wish to be a “flex-schedule client”! If you have any questions, please call the oﬃce and we will be happy to assist you.

Frequently Asked Questions

Please reach us at info@yourhappyhousecleaner.com if you cannot find an answer to your question.

Can I request a certain day and time to have my cleaning

While we will work with you to choose an “ideal” appointment day and time for your cleaning on the schedule, you will need to be flexible and expect that your cleaning may be moved on short notice.

Is participation in the program indefinite?

Participation in our Flex Program is only valid for 6 months at which time we may choose to either extend or suspend your flex client status based on availability.

Can I book monthly, or occasional cleanings, at this wildly reduced rate?

We only accept weekly or bi-weekly schedules for our Flex Program. This helps us ensure that we have consistent and frequent work for our cleaning techs.

What if I am unhappy with the amount of reschedules and unpredictability of this program? Can I opt out at any time?

Yes, of course. You can opt-out at any time with no hard feelings on our part. However, you may not be able to re-enroll should you change your mind in the future.

Can I leave a negative review if I am dissastisfied with the service I receive?

No. Your enrollment in the Flex Program comes with the condition that you will not leave us a negative review, but instead give us the feedback and the opportunity to make things right with a re-clean. Our work is always guaranteed, but a refund would be a last resort for a flex client.

Can I tell my friends and family about this program?

: This program is available by invitation only, but please feel free to submit a candidate so we can invite them if we have openings. Flex Program pricing should remain confidential.

What if the day or time you move me to doesn't work with my scheudle?

No problem! We will do our best to move you to a day that works for you, provided that you give us two full business days’ notice. Worst case scenario, we skip your cleaning for that time.

What if I need to cancel my appointment last minute? Am I responsible for paying cancellation fees?

Please provide 48 hours-notice of cancellation or date change requests. Excessive cancellations without notice may result in a cancellation fee and in cancelling you from the Flex Program

YHHC Flex Program Schedule

Frequently Asked Questions

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